Windows and Doors

Our Andersen window order through Rapid River's log home package has been our problem child since the third week of May when our building crew helped off-load the initial order. About one third of our windows were damaged in some way when the initial shipment from the Andersen distribution center in Minnesota was mistakenly split in two and shipped to Chicago and Marquette. We think that the damaged occured when the order was finally consolidated to a freight carrier to get the whole order to our property ASAP. Both the "consolidated frieght carrier" driver and our "Harrison boys" both noted the damage upon receipt. Anyhow, the windows sat around while the damage was reported to Andersen and a plan was formulated for an appropriate Andersen rep to assess the damage and come up with a plan of attack for repair. Fortunately, most of the damage occured to jambs and casings, but one of the panels on our French door patio sets needed to be replaced. Scott, the rep gave the go-ahead for our crew to install all of the windows (damaged one's included) and will be back to fix all of the appropriate problems when the installs are completed. Our front door is from Therma-Tru (woodgrain fiberglass) and is from the Classic Craft collection with wrought iron caming in the glass panels.